Privacy Policy

1. Introduction

Wargakita ("we", "our", "us") is committed to handling your personal information with care and in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). This policy explains what information we collect, how we use it, and the choices you have. It applies to information collected through our website and through our service coordination process.

2. Information We Collect

We collect the following categories of personal information:

• Contact details — name, email address, phone number, provided via our enquiry form or directly to our coordination team.
• Service information — details about your relative, their household, and the kind of arrangement you are seeking, shared as part of our coordination process.
• Usage data — standard website analytics data such as pages visited and browser type, collected via cookies if you consent.

We collect information directly from you via our website contact form, by phone, or through written correspondence. We do not purchase data from third parties.

Legal basis: We process your information on the basis of your consent (for marketing communications and non-essential cookies), to fulfil our service arrangement with you (for coordination purposes), and for our legitimate interests in running a reliable service.

Retention: Enquiry information is retained for up to 12 months. Active service records are retained while the arrangement is ongoing and for 24 months thereafter. You may request deletion at any time.

3. How We Use Your Information

• To respond to your enquiry and arrange the requested service
• To coordinate companion visits and check-in schedules
• To send written visit updates to your nominated family contact
• To send occasional service-related communications (new arrangements, changes to pricing)
• To improve our website based on anonymous usage patterns
• To comply with our legal obligations under Malaysian law

We do not use your information for automated decision-making, profiling, or advertising. We do not sell personal data.

4. Data Sharing

We share personal information only where necessary:

• Companions and coordination staff — limited to the information required to carry out your arrangement (e.g. name, address, preferences).
• Analytics providers — anonymised website usage data shared with Google Analytics, subject to your cookie consent.
• Legal authorities — if required by Malaysian law or court order.

We do not share your information with marketing companies, data brokers, or any third party for commercial purposes.

5. Cookies

Our website uses essential cookies (required for basic functionality) and optional analytics cookies (to understand site usage). You may accept or decline optional cookies via the banner on our homepage. For full details, please see our Cookie Policy.

6. Security

We use reasonable technical and organisational measures to protect your personal information, including access controls, encrypted email communications, and restricted internal access to service records. In the event of a data breach affecting your rights, we will notify you and the relevant authorities in accordance with PDPA requirements.

7. Your Rights Under Malaysia's PDPA

Under Malaysia's Personal Data Protection Act 2010, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Withdraw consent for marketing communications at any time
• Request that we cease processing your data where it is causing harm
• Lodge a complaint with the Personal Data Protection Commissioner (PDPC Malaysia)

To exercise any of these rights, please contact us at [email protected]. We will respond within 21 days.

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their own policies before sharing information.

9. Children

Our services are intended for adults aged 18 and over. We do not knowingly collect personal information from persons under 18.

10. Changes to This Policy

We may update this policy from time to time. Changes will be published on this page with an updated date. Continued use of our services after changes are published constitutes acceptance of the revised policy.

11. Contact

For privacy-related enquiries or to exercise your rights:

• Email: [email protected]
• Address: No. 108, Jalan Telawi, 59100 Kuala Lumpur, Wilayah Persekutuan, Malaysia
• Phone: +60 16-872 8304